Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use orlanexivia's financial services.
Information We Collect
We collect information you provide directly to us, such as when you create an account, contact customer service, or participate in our financial programs. This includes your name, email address, phone number, and financial information necessary to provide our services.
- Personal identification information (name, address, date of birth)
- Contact information (email, phone, mailing address)
- Financial information (bank account details, transaction history)
- Device information (IP address, browser type, operating system)
- Usage data (how you interact with our platform and services)
- Communication records (customer service interactions, feedback)
How We Use Your Information
We use the information we collect to provide, maintain, and improve our financial services. Your data helps us process transactions, prevent fraud, comply with legal requirements, and deliver personalised customer support.
We also use your information to communicate with you about your account, send important updates about our services, and provide customer support when you need assistance. Sometimes we analyse usage patterns to make our platform more user-friendly and secure.
Information Sharing and Disclosure
We don't sell your personal information to third parties. We only share your data in specific circumstances outlined below, and always in compliance with Australian privacy laws including the Privacy Act 1988.
- With service providers who help us operate our business (payment processors, IT support)
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of our users
- With your explicit consent for specific purposes
- In connection with business transfers or mergers (with notice to users)
Data Security Measures
We implement comprehensive security measures to protect your personal and financial information. Our security practices follow industry standards and are regularly reviewed and updated.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your information.
Monitoring
Continuous monitoring systems detect and prevent unauthorized access attempts.
Regular Audits
Independent security audits ensure our systems meet the highest protection standards.
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 7 years after account closure | Legal compliance, fraud prevention |
| Transaction Records | 7 years from transaction date | Financial regulations, audit requirements |
| Customer Communications | 3 years from last contact | Service improvement, dispute resolution |
| Website Usage Data | 2 years from collection | Analytics, service optimization |
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. You can exercise these rights by contacting us using the information provided below.
Access Your Data
Request a copy of the personal information we hold about you, including how it's being used.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information we have.
Delete Your Data
Request deletion of your personal information, subject to legal and regulatory requirements.
Restrict Processing
Ask us to limit how we use your information in certain circumstances.
International Data Transfers
While we primarily store and process your data within Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place.
We only work with overseas providers who demonstrate adequate privacy protections and comply with applicable international privacy frameworks. You can contact us for more information about specific countries where your data might be processed.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
Essential cookies are necessary for our website to function properly and cannot be disabled. Optional cookies help us improve our services and can be turned off without affecting basic functionality.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We'll notify you of any material changes by email or through prominent notices on our website.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
We aim to respond to privacy inquiries within 30 days. For urgent matters, please call during business hours.